Frequently Asked Questions

📌 General InformationWhat is Leunsa.com?http://Leunsa.com is an international fashion brand offering modern and stylish apparel through our online store.Who are your products for?Our collections are designed for women, men, and children, providing options suitable for every age and style.Is an account required to shop?No, creating an account is not mandatory. However, having an account makes it easier to track your orders and access exclusive features.

🚚 Shipping & DeliveryHow long does delivery take?The average delivery time is 15 days.Is there a shipping fee?Orders above a certain amount qualify for free shipping. Orders below that threshold are subject to a standard shipping fee.How can I track my order?Once your order is shipped, a tracking number will be sent to you via email.

🔄 Returns & ExchangesWhat is the return period?You can request a return within 15 days after receiving the product.What are the return conditions?To be eligible for a return, the product must be:unused,with its original tag attached,in its original packaging.Who covers the return shipping fee?The return shipping fee is covered by the customer.

💳 PaymentWhich payment methods do you accept?We accept credit and debit card payments.Do you offer cash on delivery?Cash on delivery is not available.Are taxes included in the prices?As we operate internationally, prices do not include country-specific taxes or customs fees. Additional charges may apply depending on your local regulations at checkout or upon delivery.

📞 Contact & SupportHow can I reach you?You can contact us through the form on our “Contact” page or via our support email address.How quickly do you respond to support requests?We typically respond within 24–48 hours.